Needs Analysis On The Use Of English In Hospitality Industry. The Case Of Marriott Convention Centre In Algeria

Résumé: The present research aims at performing needs analysis on the use of English in hospitality industry that addresses Marriott Convention Centre in Algeria as a case study. Needs Analysis is employed to find out the needs to English in the specific area of Hotel reception desk. This analysis stresses that the ESP course will contain relevant and useful things to learn. It also enables the course designers to achieve what the learner needs to be able to do in English in an occupation; and to produce a specification of the language skills described in the needs profile. The main method of the study was a survey administered to Hotel receptionists in Algeria. Questionnaires were used to retrieve primary data. The questionnaires covered different skill areas such as listening, speaking, writing, reading, grammar, pronunciation and vocabulary which are needed in the workplace. Observation and interviews were also used to collect data. The results are then analyzed by means of statistical techniques. These results provide a useful input for developing an ESP (English for Specific Purposes) curriculum to meet the needs of Hotel receptionists, and thus ensure the high-quality service for international tourists.

Publié dans la revue: Journal of Studies in Language, Culture and Society (JSLCS)