دور عمليات إدارة المعرفة في تنمية السلوك الإبداعي لدى القيادات دارسة حالة الشركة الوطنية للتأمين

Résumé: Abstract This study aimed to highlight the extent of the contribution of knowledge management processes in the development of creative behavior among Algeria’s National Insurance Company leaderships; also, to identify the extent to which the company's managers are aware and interested in application of knowledge management processes, as well as the level of creative behavior among the leaderships. The descriptive approach was adopted in the study through administering a questionnaire to (702) respondents from the population including managers and high officers in the General and Regional Insurance Directorates and Agencies in Algeria. In order to analyze the questionnaire, the Social sciences package program for statistical analysis SPSS version (22) was used. The main findings of the study reveal that Insurance Company leaderships are aware of the concepts, objectives and importance of using knowledge management processes, and that there is the application of knowledge management processes but at a medium level. In addition, National insurance company leaders enjoy medium creative behavior. The study also finds that there is an impact of knowledge management processes represented in their dimensions (Knowledge diagnosis, defining knowledge objectives, knowledge generating, knowledge storage, knowledge distribution and knowledge application) combined with the development of the creative behavior of the National Insurance Company leaderships. The study reveals that there is no divergence in the leaderships’ views on the variables of study and knowledge management processes and creative behavior depending on personal and functional variables with the exception of their perception of the level of use of knowledge management processes according to function grade and the number of times to benefit from training or formation, in addition to the existence of a variation in opinions about the level of creative behavior of leaderships depending on factors of the number of times to benefit from training or formation

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